People | Employee profile management | Managing Users in Zoho Directory
Managing Users in Zoho Directory
This article covers Zoho Directory, how an Admin manages users and their access.
Awetomate is a Zoho Partner. We simplify and explain Zoho's features within context and industry best practice.
You can find Zoho's comprehensive guide here
For security reasons, Zoho requires you to use Zoho Directory to manage user access. (Not applicable to Zoho One users)
Once the application is added to the Zoho Directory, all the users that are part of the application will be imported to the Zoho Directory. From Zoho Directory, admin can edit user details.
How to activate Zoho Directory
There is no cost
Advised for super admin in Zoho People to perform this action
How to manage users
How do I change email addresses in Zoho
What steps do I need to follow to add/change my email address on my Zoho application and make it my primary email.
Admin would need to activate the Zoho Directory
Click > Users
Select the user for whom you wish to change the email address for by clicking on the name of user
Click > Manage email address
Click >add email
Enter the new email address
Click > add
Once the new email address is added, the user will receive an email, to verify.
Admin to >click the star to make this the primary email address for the user.
Multi Factor Authentication issues
Using this functionality, admins are now able to assist users with MFA issues.
Reset user MFA
I lost my phone
i.e. you are using a new phone now and not receiving the MFA
Ensure you update your cellphone number both in Zoho People (if applicable) and Zoho Directory inorder for system to always have the accurate information.
Log into Zoho Directory
Click >Users
Find the person that is having the issue in your organisation and click on them
Click >3 dots
Click >Generate Backup Code
The below will pop up
Click >Verify
You will then be routed to Zoho Accounts where you need to enter your credentials to verify the account
You will then go back to Zoho Directory.
Follow the previous steps again by click > 3 dots and click >generate code
Provide Employee with the once off Back up code
Related Articles
People | Employee Profile Management | Re-using generic company email addresses for new users
What happens when my user (employee) is allocated a Zoho People email address which is generic? Scenario Let's say your company is called Awetomate, and your receptionist (Jane) is assigned a generic email address like reception@awetomate.co.za. For ...People | Employee Profile Management | User & Non User (Employee) profiles
User & Non User (Employee) profiles This article explains the difference between a user profile and an employee profile What is a User? These are employees who will have email (work) address and password and will be able to login to their account. ...People | Introduction for new employees
Introduction for new employees What is Zoho People? Zoho People is a cloud based HR platform which provides a self service portal for employees. Update your personal information and view personal files Apply for HR services such as leave Access your ...Zoho People | Leave | Troubleshooting and administering
Troubleshooting leave balances If a leave balance is incorrect, there are generally 3 possible reasons : The opening balance is incorrect | The cause is the person responsible for importing opening balances got it wrong, or wrong balances were ...Recruit | Candidate Management | All about the candidate portal
How to support candidates in using the Candidate Portal This article covers the typical problems experience by candidates when signing up to their candidate portal Awetomate is a Zoho Partner. We simplify and explain Zoho's features within context ...