People | Employee profile management | Managing Users in Zoho Directory
Managing Users in Zoho Directory
This article covers Zoho Directory, how an Admin manages users and their access.
Awetomate is a Zoho Partner. We simplify and explain Zoho's features within context and industry best practice.
You can find Zoho's comprehensive guide here
For security reasons, Zoho requires you to use Zoho Directory to manage user access. (Not applicable to Zoho One users)
Once the application is added to the Zoho Directory, all the users that are part of the application will be imported to the Zoho Directory. From Zoho Directory, admin can edit user details.
How to activate Zoho Directory
Step 1 Activate Zoho Directory
Advised for super admin in Zoho People to perform this action, preferably your HR generic account
Step 2 Verify Domain (required)
Managing user email addresses
How to add an email address to a user account
Admin would need to activate the Zoho Directory
Click > Users
Select the user for whom you wish to change the email address for by clicking on the name of user
Click > Manage email address
Click >add email
Enter the new email address
Click > add
Once the new email address is added, the user will receive an email, to verify.
Admin to > click the star to make this the primary email address for the user.
Multi Factor authentication issues
Using this functionality, admins are now able to assist users with MFA issues.
Reset user MFA
I lost my phone
i.e. you are using a new phone now and not receiving the MFA
Ensure you update your cellphone number both in Zoho People (if applicable) and Zoho Directory inorder for system to always have the accurate information.
Log into Zoho Directory
Click >Users
Find the person that is having the issue in your organisation and click on them
Click >3 dots
Click >Generate Backup Code
The below will pop up
Click >Verify
You will then be routed to Zoho Accounts where you need to enter your credentials to verify the account
You will then go back to Zoho Directory.
Follow the previous steps again by click > 3 dots and click >generate code
Provide Employee with the once off Back up code
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